With roots in landscaping dating back more than a century, The Toro Company manufactures turf, snow and ice management, specialty construction, and irrigation products across 125 countries, with brands including Lawn-Boy, Ditch Witch, Boss Snowplows, and American Augers. Growth through acquisition and diversification had made invoice-to-pay complex: no uniform invoicing, imprecise language, misplaced invoices, erroneous data, and redundant entry points. The existing solution from a previous implementation did not meet manufacturing compliance requirements, was hard to scale, and needed extensive customization. Cycle time stood at 18 days, with heavy reliance on paper and a poor invoice-to-analyst ratio.
Toro now handles more than half a million US invoices with a team of six analysts and one manager, with process capacity above 700,000 invoices per year. Touch-free processing reached 85 percent globally and cycle time fell from 18 days to 4.25. Core expense and risk management practices improved, with audit trails in place for compliance reporting.