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Case StudyContent & InformationAutomotive

Custom Sales Order Process for Just-In-Time Delivery

4–5×
Faster sales order processing
$550K
Combined efficiency and labor savings
2 → 8
Two CSRs now handle the volume of eight
01 · The Situation

Orders on the Production Line Within Half an Hour of Delivery.

Established in 1988, Piolax USA is a leading provider of plastics and metal fastening products to the automotive industry, where just-in-time delivery means orders are often on the production line within thirty minutes of arrival. Piolax had built an effective manual data entry strategy for its SAP environment. It was reliable, but to stay competitive the company needed to automate, and no out-of-the-box solution served its needs: complex order forecasting, agreement scheduling and tracking, order data validation, duplicate detection, alignment to lead-time SLAs, lifecycle management, audit trail archiving and retrieval, and customer credit checks.

02 · What Optima Did

Proven Components, Configured for a Complex Environment.

Assessed the SAP environment and designed a solution combining current best practices with the custom logic the environment required.
Deployed OpenText Business Center, the Sales Order accelerator, and Business Capture Center, solutions Optima has implemented for years.
Made all order data available in SAP for viewing, storage, and retrieval.
03 · The Outcome

Faster, More Accurate Orders and a Repurposed Team.

Sales order processing is four to five times faster. A 36 percent efficiency increase delivered 00,000 in savings, and a 64 percent labor reduction delivered a further

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